Policies & Disclaimers

Policies & Disclaimers

The terms and conditions set forth herein reflect A & A Mobile Detailing policy with
respect to each of its customers. All customers of A & A Mobile Detailing agree to be
bound by the terms and conditions set forth below.

 

 

1. 1. Our philosophy is to offer a stress-free detailing experience for our
      customers.
      ● Your vehicle and performing proper detailing techniques is our first priority.
      ● We will not perform any service that shows potential to cause harm or damage
      your vehicle.

1. 1. Prior to A & A Mobile Detailing performing services on your vehicle, you, the
      owner, will advise us of any cosmetic or mechanical issues that would
      prevent us from completing the detail.
      ● These may include low battery, trunk permanently shut, windows don’t roll down,
      etc…

1. 1. If your vehicle poses a potential threat to our health and/or safety, please
      let us know.
      ● If there is the threat of any harmful substances (needles, drugs, gasoline, etc.) in
      the vehicle, you must let your detail technician know prior to your detail. You will
      be held responsible for any health and/or safety issues arising from your
      vehicle.
      ● If your vehicle cannot be detailed once we arrive, you will still be charged the full
      amount of your scheduled appointment (this includes not being present once we
      arrive).
      ● A & A Mobile Detailing reserves the right to refuse service.

1. 1. Appointments
      ● We will arrive as close to the scheduled appointment time as possible. However,
      sometimes situations can occur that will disrupt the daily schedule. Our safety will
      never be compromised by rushing to meet a schedule. You will be called and
      advised of an arrival time when schedules change beyond our control.

1. 1. Pricing varies for each vehicle and is determined by size, package, and
      condition.
      ● Additional charges apply for heavy stains, excessive pet hair, excessive debris
      removal, personal item removal and steam cleaning (if required) due to the
      additional time it takes.

1. 1. Property Damage
      ● Each customer agrees to indemnify and hold harmless A & A Mobile Detailing, its
      owners, employees and affiliates from any damage, loss, expense, cost, claim
      and liability (including attorney’s fees) arising out of A & A Mobile Detailing
      mobile services, including without limitation, any property damage which occurs
      to my property or the property of any neighbor. I acknowledge that the unique
      mobile nature of A & A Mobile Detailing business may expose me to greater
      property damage risk, and I hereby assume such risk.

1. 1. A & A Mobile Detailing will neither install nor remove any car seats or
      custom equipment from your vehicle.
      ● We will neither remove nor install car seats from your vehicle. If you would like
      your car seat cleaned under, please have it removed prior to your appointment.
      ● We will neither remove nor install custom equipment from your vehicle. This
      includes, but is not limited to, seat covers, subwoofers, light bars, pet protectors,
      and bumper stickers. If you would like these things cleaned under, please have
      them removed prior to your appointment.

1. 1. We require 24 hours notice to change or cancel an appointment.
      ● If a cancellation is requested less than 24 hours ahead of appointment, A & A
      has the right to not accept future appointments.
      ● Any booking/appointment with a value of $400.00 or more will require 48 hours
      notice to change or cancel. Cancellations of these appointments are subject to
      being charged the full amount without proper 48 hour notice due to the amount of
      time reserved for a single customer.

1. 1. Payment
      ● We accept cash, credit cards and Zelle. Payment is due at the completion of the
      detail. No checks will be accepted.
      ● There will be a $30.00 charge for Non Sufficient Funds

1. 1. Photographs and Video
      ● We have your permission to take pictures or video of your vehicle for marketing
      purposes. These will never be sold or given to third parties.

1. 1. Damage/Accidents
      ● Reimbursement will not be paid for any minor cosmetic damage as a result of
      detailing your vehicle.
      ● Reimbursement will be paid for any major damage caused to your vehicle as a
      result of our employee’s gross negligence or willful misconduct after full proof has
      been provided. A & A Mobile Detailing will approve the body shop and/or vendors
      before issuing any reimbursement.
      ● If something arises after the detail that was not noticed during the final walk
      around, you must contact us within 24 hours and, if needed, schedule a touch-up
      detail within 5 days.